TruPortal Recovery

TruPortal Factory Reset & Flash Work-Around

I have recently been informed that the download links in this page were down, I have fixed that, but contact me if they go down again. I do have all the files saved. I have also been emailed a few times by people looking for help. I would like to encorage this and make my email easier to find. please email me at jim@kamit.ca if you get stuck or need more information. I am willing to help remotely or come on site to help if it is necessary. This note was added 2026-04-25

A heartfelt shout-out to the Interlogix management for being total asshats—locking down support so tightly in the months before pulling up stakes in North America they managed to screw over their own customers. and now, you have removed the files needed to keep this hardware working from your website, Seriously, thank you! Other than your own customers, the other people that were also hit hard with this were your own support staff who had their hands tied by these dick bags and yet managed to do there best to help us all out. So a very sincere thank you to the awesome support staff like David: you rock, I would never have been able to continue to support my clients as long as I have without some of the extra info you gave me!

Here's how to factory reset your unresponsive TruPortal access panel—and work around the hellscape that is Flash.

Note to the hackers and script kiddies out there: This document links to files hosted at files.kamit.ca. Please don’t use tools like curl, wget, or similar to scrape the site. Fail2Ban is configured with a strict “two strikes and you’re blocked permanently” policy, and even if you get in the server is built to destroy and rebuild itself nightly. I’m aware this isn’t very effective against dynamic IPs, or the most determined. Instead of going through that hassle, just email me—I’m happy to provide whatever files you need. Everything here is being shared freely.

Recover a Interlogix TruPortal access control panel. AND get past the very frustrating flash plugin issue.

The Factory reset procedure is simple enough, the issue is when it comes back, it will be inaccessible due to flash being a raging security flaw. We can fix it though. Here's how. First. Factory reset your non-responsive panel:

1: Format a USB stick with FAT32

2: Put the NGP.bin firmware file in the root, we have never had an issue ignoring the instructions to use 6.0 firmware and instead using the 7.2 firmware. (found here: https://files.kamit.ca/TruPortalCD_1.72.100.zip TruPortal has decided to make the issue worse, by removing the downloads. link updated 2026-04-26)

3: Power down the panel.

4: Plug in the USB stick in ether USB port

5: Hold down the Test button

6: Power on the panel while holding down the button, wait until the red SOM light comes on and count to ten

7: Let go of the button and wait a while, the Green light should go solid, orange will blink when its done. You really do not want to power the panel down before its done, so if you need to leave it alone for a half an hour, then do so!

This will now restore you to a completely "functional" panel that you can not gain access to.

With a TruPortal, if you plug a laptop directly in to port one. Most will cause the ethernet port to turn on and off unless you are connected through a network switch. So connect both the panel and your laptop to the switch and find the IP address. If you do not have a DHCP server on the network, then:

1:Connect to port 2 on the TruPortal. This can be direct to your laptop.
2: Set your laptop static IP
- IP: 169.254.1.199
- Subnet Mask: 255.255.0.0
- Gateway: doesn't matter, but you can enter 169.254.1.200 if it makes you feel better
- DNS: again doesn't matter, but 8.8.8.8 is acceptable if it makes you feel better.
Open a web browser up, brows to https://169.254.1.200 and revel in the error message about flash no longer being available. That being said, if you get the error, it means the panel is responding.
Now we just need to get past the issue for a few minutes. You will need to install a web browser that many people say is insecure, it isn't by its nature, it just gives you complete control. That means if you want to make bad life choices, it isn't going to stop you. So, lets make some bad life choices.
- 1st Bad Life choice: Install Palemoon web browser from: https://www.palemoon.org/download.shtml or if that link goes down: https://files.kamit.ca/palemoon-33.8.1.2.win64.installer.exe (verified working 2026-04-25)
- 2nd Bad Life choice: Install flash for windows. Here is the archive.org link:https://archive.org/download/flashplayer32_0r0_371_win or if it goes down: https://files.kamit.ca/flashplayer32_0r0_371_win.msi (verified working 2026-04-25)

**Joking aside, the only reason this is a bad life choice is because leaving it installed on your main computer is a big security risk. So I recomend removing it once your done this. That being said, I leave it installed because I only run pale moon to recover TruPortal panels and other hardware locked to adobe flash web interfaces.

Now that you have Palemoon installed, you need to open Palemoon and brows to https://169.254.1.200 and log in. Typically at this point its the default username and password of:

username: admin
password: demo

If that lets you in, good job, you get a cookie. Now lets make it work from any browser. We need to update its firmware to 1.80. This will remove the need for flash and enable html5 support. When you download the 1.80 firmware, you will be tempted to use the "pannelupgrade" application that comes with the firmware download. You can try that. Some times it works. but usually, it gives a CRC or checksum error for some reason we will never get an answer to. So you need the 1.80 files from: https://www.interlogix.com/docs/tp_1.80.zip or if its down: https://files.kamit.ca/tp_1.80.zip

You will need to first set the IP address to static. Now, I have had mixed results doing this from the web interface. Try it first, but I make no promises, you will probably end up using the setupwizard included with the 1.72 firmware. Make sure ethernet port 1 is plugged in to a network switch with a DHCP server available on it. Then connect your laptop.

The easiest way to find your IP address is to navigate to where you extracted the 1.72 firmware and run the "PannelUpgradeWizard.exe". if its still compressed, you will have to extract all the files or it will fail to run. Do this and run the application.

Once you have the Panel IP address, you can use this application to set the IP, or if that fails then navigate to the IP in Palemoon and do the following:

Select System Administration > Firmware Updates.
Select either Update TruPortal Firmware or Update IP Door Controller Firmware.
In the New Firmware File field, navigate to and select the firmware update file. (NGP.bin or truPortal_NGPBIN_som_1.80.0011_9026708.lff)
Click [Next].
Click [Update].

This should finish it off. after a 5 or 6 minute update (again don't interrupt it, so if it takes 30 minutes, then it takes 30 minutes.) I have never bricked a panel, but its possible. I will also say, if this process ever fails. Just start from the top and do it all over again!

I hope this information was helpful, please share this with anyone you think it may help.

And if you happen to work at Interlogix, please feel free to share my opinion of the upper management with them!